Service Manager Domiciliary Care & Supported Living

About the Role We are seeking an experienced and motivated Service Manager to lead our domiciliary care and supported living services. You will be responsible for delivering high-quality, person-centred care while ensuring full compliance with CQC regulations. This is a hands-on role where you will manage day-to-day operations, support and develop staff, oversee care planning and risk assessments, and maintain strong relationships with service users, families, and local authorities. Key Respons…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.