Application Support Specialist

Are you a tech-savvy problem solver looking to launch your career at a dynamic company? TalentBurst, Inc. is seeking an enthusiastic Application Support Specialist to join our Richmond-based team for a high-impact, six-month contract. In this role, you will be the bridge between our cutting-edge technology and the people who rely on it every day. You won’t just be answering tickets; you will be collaborating directly with engineering and data experts to fine-tune workflows, resolve inventory discrepancies, and ensure our systems run at peak performance. If you are passionate about troubleshooting and love the challenge of turning complex technical issues into seamless user experiences, this is the perfect environment to sharpen your skills.

We are looking for a proactive communicator who thrives on teaching others and improving internal processes. As a key partner to our IT and Production Data teams, you will play a vital role in system configuration, uptime management, and the implementation of innovative reporting methodologies. This is an incredible opportunity for a recent graduate or early-career professional to gain hands-on experience in a fast-paced environment while making a tangible impact on our operational success. If you are ready to take ownership of your professional growth and help us elevate our service standards, we want to hear from you today.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.