Assistant Customer Support Manager - Remote

Are you a natural problem-solver with a passion for building exceptional customer experiences? Race Communications is looking for an ambitious, tech-savvy Assistant Customer Support Manager to join our dynamic, remote-first team. In this role, you will act as the heartbeat of our support operations, helping to coach our frontline agents, streamlining workflows, and ensuring that every customer interaction reflects our commitment to excellence. If you are a recent graduate or early-career professional ready to take the next step into leadership, this is your opportunity to shape the future of connectivity while working from the comfort of your home in California, Colorado, Florida, Missouri, or Nevada.

At Race, we believe that great support is the ultimate competitive advantage, and we are looking for someone who shares that vision. You will play a pivotal role in maintaining our high standards by monitoring performance metrics, stepping in to resolve complex escalations, and fostering a culture of empathy and efficiency within the support department. While this position is primarily remote, you will be part of a vibrant, collaborative culture that values your growth, provides consistent support, and offers the flexibility you need to thrive. If you are ready to launch your management career with a company that values innovation and human connection, we invite you to apply and help us keep our communities connected.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.