Assistant Vice President, Next Best Experience and Member Experience Strategy

At USAA, our mission extends far beyond financial services; we are dedicated to empowering the military community and their families to achieve lifelong financial security. As the Assistant Vice President of Next Best Experience and Member Experience Strategy, you will sit at the intersection of innovation and empathy, designing the personalized pathways that define how our members interact with us every single day. This is a rare opportunity for a forward-thinking leader to shape the future of our digital ecosystem, ensuring that every touchpoint is not only seamless but deeply meaningful for those who serve our nation.

We are looking for a visionary strategist who is passionate about leveraging data and human-centric design to anticipate our members' needs before they even voice them. In this role, you will champion a culture of excellence, honesty, and loyalty while driving high-impact initiatives that set the gold standard for member engagement. If you are ready to apply your analytical prowess and creative strategy to a mission-driven organization that values your unique perspective, join us at USAA. Here, your professional growth is fueled by a commitment to service, and your work will leave a lasting, positive impact on the lives of millions.

Requirements

• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Ability to work effectively both independently and in a team.
• A proactive and positive attitude towards learning.
• Relevant degree or equivalent professional experience.