Assoc. Director, AI Transformation

Job Description Position Overview: Customer Service Centers (CSC) are advancing premier digital, data, and analytics capabilities to improve performance assessment and accelerate decision‑making across our remote two-way customer service engagements. The CSC team manages customer, consumer and employee service interactions in our Company's National Service Center, Field Service Center, and Promotional Contact Center. These interactions occur across several communication channels for all our Com…

We are looking for a dedicated individual to join our growing team. In this role, you will have the opportunity to work on meaningful projects that impact our customers every day. We value innovation, integrity, and a commitment to excellence.

Requirements

• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Ability to work effectively both independently and in a team.
• A proactive and positive attitude towards learning.
• Relevant degree or equivalent professional experience.