Associate Director, Beckwith Residential Support Services (BRSS)

Are you a visionary leader passionate about fostering independence and creating inclusive living environments? The Advanced Digital Science Center is seeking an Associate Director for our Beckwith Residential Support Services (BRSS) program to spearhead a mission-driven approach to student support. In this pivotal role, you will serve as the heartbeat of our residential operations, providing onsite leadership to our dedicated personnel while ensuring that every student has the resources they need to thrive. If you are eager to bridge the gap between administrative excellence and life-changing student advocacy, this is your opportunity to shape the future of residential support services.

As the Associate Director, you will act as a strategic partner to the Director of Disability Resources and Educational Services, managing essential budgets and collaborating with AHS Advancement to secure critical funding and resources. This position is perfect for a mission-oriented professional who excels at multitasking, strategic planning, and building meaningful relationships across departments. You will not just be managing a program; you will be championing a culture of accessibility and empowerment. Join our dynamic team at the Advanced Digital Science Center and translate your passion for service into a rewarding career that makes a tangible, daily impact on the lives of our students.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.