B2B Sr. Customer Service Representative

Are you ready to build a career that truly matters? At Stanley Black & Decker, we don’t just manufacture the world’s most iconic tools; we empower the makers, creators, and professionals who shape our future. As a B2B Sr. Customer Service Representative, you will step into a pivotal role where your voice, integrity, and problem-solving skills directly impact the global brands that keep the world running. This is an exceptional opportunity for a motivated professional to join a high-performing, diverse team of 43,500 people, all driven by a shared mission to innovate and excel.

In this remote-first position, you will serve as the heartbeat of our business-to-business operations, transforming complex inquiries into seamless experiences. We are looking for an ambitious individual who thrives in a fast-paced environment and is eager to take ownership of their professional growth. You won't just be answering questions; you will be cultivating lasting partnerships, mastering our product landscape, and developing the strategic communication skills necessary to launch a long-term career within a Fortune 500 powerhouse. If you are passionate about excellence and ready to make your mark, come build something legendary with us.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.