B2B Sr. Customer Service Representative

At Stanley Black & Decker, we don’t just build tools; we build the future. As a B2B Sr. Customer Service Representative, you will serve as a vital link between our world-class brands and the professionals who rely on them to shape the world. This is an incredible opportunity to launch your career within a global powerhouse, where your ability to solve complex problems and cultivate strong business relationships will directly influence our mission to empower those who make, build, and create.

We are looking for a high-energy, detail-oriented communicator who thrives in a fast-paced, remote environment. You will be the voice of our company, providing expert support to our B2B partners while navigating unique challenges with integrity and a relentless pursuit of excellence. If you are a graduate or early-career professional with a passion for delivering exceptional service and a desire to grow alongside 43,500 of the brightest minds in the industry, we want you on our team. Come help us continue our legacy of innovation and make your mark on the tools that define generations.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.