Bank of Scotland - Customer Support - Inverness

End Date Sunday 16 August 2026 Salary Range £26,200 - £26,200 We support flexible working – click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked Job Description Summary A full-time branch-based opportunity working 35 hours per week. Job Description JOB TITLE: Customer Support LOCATION(S): Inverness City - Eastgate & Inverness Longman - Harbour Rd Working across our Bank of Scotland branches within a reasonable distance. HOURS:…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.