Benefits Customer Service Representative - Remote

Are you a people-person looking to launch your career with a dynamic, industry-leading team? A-Line Staffing Solutions is seeking a motivated, tech-savvy Benefits Customer Service Representative to join our remote-first workforce. This is an incredible opportunity for a recent graduate or early-career professional to gain hands-on experience in the healthcare and benefits sector. In this role, you will act as the vital link for our members, helping them navigate complex benefit programs with clarity, empathy, and efficiency while building a foundation for long-term professional growth.

We believe in the power of connection, which is why we invite you to join us for an initial onsite orientation at our Pittsburgh office to meet the team and get settled in before transitioning to your remote workspace. We are looking for candidates living within two hours of the Pittsburgh area who can balance independent remote work with occasional onsite collaboration for special projects and team meetings. With a competitive starting rate of $18/hour—with additional incentives for bilingual talent—this role offers a stable Monday through Friday schedule with the flexibility to grow your hours and gain valuable experience in a fast-paced, supportive environment.

If you are ready to turn your passion for helping others into a rewarding career, we want to hear from you. We value clear communication, a positive attitude, and a commitment to excellence. As part of the A-Line Staffing family, you will receive the training and support you need to thrive, all while enjoying the convenience of a flexible remote schedule. Apply today to take the first step toward a fulfilling career where your contributions truly make a difference in the lives of the people we serve.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.