Benefits Customer Service Representative

Are you looking to kickstart your professional career with a company that values your growth and work-life balance? A-Line Staffing Solutions is seeking a motivated, empathetic, and detail-oriented Benefits Customer Service Representative to join our dynamic team. This is a fantastic opportunity for graduates or early-career professionals to gain invaluable experience in the healthcare and benefits sector while working in a supportive, fast-paced environment. You will be the friendly voice that guides our members through their benefits options, helping them navigate complex information with clarity and care.

This role offers the perfect hybrid of essential in-person training and the flexibility of remote work. After an initial on-site onboarding day to get you settled and ready for success, you will transition to a remote schedule that allows you to thrive from the comfort of your own home. We are looking for candidates who live within two hours of San Diego, CA, and are ready to commit to a consistent Monday through Friday schedule. If you are a natural problem-solver who enjoys helping people and wants to build a solid foundation in customer experience, we want to hear from you—apply now to join the A-Line family!

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.