Benefits Customer Service Representative (CSR)

Are you looking to kickstart your professional career with a company that values your growth and work-life balance? A-Line Staffing Solutions is thrilled to invite motivated, service-oriented individuals to join our team as a Remote Benefits Customer Service Representative. In this role, you will act as a vital link for our clients, helping them navigate complex benefit programs with clarity, empathy, and efficiency. We are looking for energetic communicators who are eager to make a tangible difference in people's lives while gaining valuable experience in the fast-paced healthcare and insurance administration sector.

This is a unique opportunity to launch your career from the comfort of home, with the added benefit of a collaborative start to ensure your success. While this position is fully remote, we require you to reside within two hours of Pittsburgh, PA, as you will join us on-site for your first day to meet the team and get settled. We offer a competitive pay rate of $18/hr and a predictable Monday-through-Friday schedule, allowing you to maintain a healthy work-life balance. If you are ready to develop your professional toolkit, sharpen your problem-solving skills, and join a supportive, forward-thinking organization, reach out to Brittney Blackman at bblackman@alinestaffing.com to apply today!

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.