Bilingual (Spanish/English) Customer Service Representatives - Remote

Job Description Job Description CTR Group is seeking Bilingual (Spanish/English) Customer Service Representatives to work remotely for our client, a Government agency. Must be eligible to obtain a public trust DoD clearance. Candidates should be located in Arizona, Florida, Kansas, New Mexico, and Texas. This is a great career opportunity to be worked remotely, from a home office! Pay Range: $19.90 - $23.01 per hour (which includes health benefits) SUMMARY: We are seeking Remote Customer Servic…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.