Business Services Generalist

Business Services Generalist TOTE Maritime Alaska Location: Tacoma, WA (909 Building & Terminal) Department: Human Resources Job Type: Full-Time, Non-Exempt Reports To: Director, Human Resources Compensation: $55,000 - $71,000 annually About TOTE Maritime Alaska TOTE Maritime Alaska is a leader in transportation , shipping , logistics , and maritime operations , delivering safe and reliable service between Alaska and the Lower 48. We are committed to operational excellence , employee engagement…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.