Commercial Lines Service Representative

Job Description Commercial Lines Service Representative/Account Manager Job Summary Seeking a dedicated and detail-oriented Commercial Lines Service Representative/Account Manager to join a team. This is a fully remote position with a well-established agency specializing in providing personalized insurance solutions to a diverse clientele, with a strong focus on the Japanese American community. If you are a proactive professional with a passion for delivering exceptional customer service, we en…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.