Commercial Support Manager

Commercial Support Manager Location: Hybrid remote preferred (Austin Texas) Department: Customer Support /Operations Reports to: Director of Support or Head of Operations Type: Full-Time About the Role : Our client is a fast-growing healthcare SaaS company revolutionizing access to physical therapy through our on-demand, personalized platform. The Company is seeking a Commercial Support Manager to oversee day-to-day customer support operations and ensure outstanding service across all user touc…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.