Contact Center Data Analyst

Are you ready to turn raw numbers into real-world solutions? At U-Haul, we are looking for a sharp, curious, and motivated Contact Center Data Analyst to join our Data & Analytics team at our Phoenix headquarters. In this role, you won't just be staring at spreadsheets; you will be the heartbeat of our customer experience strategy, identifying trends and uncovering the stories hidden within our contact center data. This is the perfect launchpad for a recent graduate or early-career professional who wants to make a tangible impact on a household brand while honing their technical skills in a fast-paced, collaborative environment.

As a member of our team, you will dive deep into performance metrics to help us optimize efficiency, improve service quality, and streamline the way we support millions of customers. We are looking for someone who loves to solve puzzles, communicates findings with clarity, and thrives when transforming complex data sets into actionable insights. If you are eager to grow your career in a supportive culture that values innovation and fresh perspectives, we want to hear from you. Join us in Phoenix and help shape the future of U-Haul’s service excellence through the power of data.

Requirements

• Strong proficiency in SQL and data visualization tools (Tableau, PowerBI).
• Experience with statistical programming languages like R or Python.
• Ability to derive actionable insights from large, complex datasets.
• Strong mathematical background and analytical thinking.
• Experience with data warehousing and ETL processes is beneficial.
• Degree in Statistics, Mathematics, Economics, or a related field.