Contact Centre Reporting Manager

Are you a data-driven visionary ready to turn complex information into actionable strategy? At Utilita, we are looking for a Contact Centre Reporting Manager to join our team in Chandlers Ford and lead the way in how we interpret our customer experience. This is an incredible opportunity for a sharp, analytical mind to take ownership of our reporting landscape, championing the use of tools like Power BI and SQL to uncover insights that drive real-world change. If you are passionate about storytelling through data and want to help our stakeholders make smarter, faster decisions, you will find a home here.

We aren’t just looking for someone to manage spreadsheets; we are looking for a leader who can cultivate a culture of data-driven excellence across our contact centre operations. You will be at the heart of our continuous improvement efforts, transforming raw numbers into the roadmap for our future success. Whether you are building sophisticated reporting solutions from the ground up or mentoring a team to reach their full potential, your impact will be felt across the entire business. If you are ready to elevate your career with a company that values innovation and high-level strategy, we would love to see what you can bring to the Utilita team.

Requirements

• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Ability to work effectively both independently and in a team.
• A proactive and positive attitude towards learning.
• Relevant degree or equivalent professional experience.