Customer Assistant - Fashion, Home & Beauty - Lisburn

Description Work Pattern Week 1 Sunday 13:00–19:00 Monday 10:00–18:00 Tuesday 10:00–18:00 Friday 14:30–22:30 Week 2 Monday 10:00–18:00 Tuesday 10:00–18:00 Friday 10:00–18:00 Saturday 15:30–21:30 Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vital frontline role in delivering style advice and five-star service. This isn’t just a retail job – it’s a role for people who love pace, want to work hard and play their part in delivering our transformation. …

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.