Customer Contact Agent

Job Description Job Title: Customer Contact Agent \n \n Monthly Pay: $4,400 - $4,900 USD per month \n \n Summary: \n \n Handle a policyholder’s address-change request from verification through updating the account and confirming the change. This full-time, fully remote Customer Contact Agent role supports callers with policy, billing, coverage, renewal, and payment questions while documenting each interaction clearly. \n \n Job Responsibilities: \n \n • Respond to inbound phone, email, and chat…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.