Customer Experience and Support Analyst/Data Analyst IV

Are you ready to turn raw data into meaningful change? American IT Systems is looking for a driven, analytical, and curious Customer Experience and Support Analyst/Data Analyst IV to join our global Data & Analytics team. In this high-impact role, you will be the bridge between our users and our operations, diving deep into customer feedback and operational metrics to uncover the "why" behind every trend. If you are passionate about storytelling through data and want to see your insights directly influence product improvements and business strategy, this is the perfect place to launch your professional journey.

As a key member of our remote-first team, you will move beyond simple reporting to become a true strategic partner. You will have the unique opportunity to collaborate across departments, translating complex survey data and performance analytics into clear, actionable enhancement strategies that elevate the end-to-end customer journey. We are looking for someone who isn’t just comfortable with numbers, but excited to use them to solve real-world problems and drive growth. If you are a recent graduate or early-career professional eager to develop your analytical toolkit within a fast-paced, innovative environment, we want to hear from you.

Requirements

• Strong proficiency in SQL and data visualization tools (Tableau, PowerBI).
• Experience with statistical programming languages like R or Python.
• Ability to derive actionable insights from large, complex datasets.
• Strong mathematical background and analytical thinking.
• Experience with data warehousing and ETL processes is beneficial.
• Degree in Statistics, Mathematics, Economics, or a related field.