Customer Service and Marketing Specialist

Are you a creative storyteller with a passion for building community and delivering world-class service? Hops Ops is looking for a dynamic Customer Service and Marketing Specialist to join our team and help shape the voice of our brand. In this hybrid role, you will be the heartbeat of our customer interactions while simultaneously crafting digital content that captures the unique spirit of our industry. If you are a recent graduate or early-career professional who thrives on variety, loves to collaborate, and wants to see the direct impact of your work on our growth, we want to hear from you.

As a key player in our marketing and support ecosystem, you will spend your days blending high-impact digital strategy with meaningful client engagement. Your time will be split between creating compelling marketing assets, managing digital communications, and ensuring every customer touchpoint is seamless, positive, and memorable. This is a rare opportunity to wear multiple hats, develop a diverse professional skillset, and grow alongside a team that values innovation and excellence. If you are ready to kickstart your career in a fast-paced environment where your ideas are heard and your contribution makes a real difference, apply today and help us elevate the Hops Ops experience.

Requirements

• Experience with digital marketing tools and social media platforms.
• Strong copywriting skills and ability to create engaging content.
• Analytical mindset with familiarity in SEO/SEM best practices.
• Excellent communication and collaborative team-work skills.
• Degree in Marketing, Communications, or a related field preferred.
• Proficiency in Google Analytics and basic design tools like Canva.