Customer Service Assistant

Mission Statement The ultimate aim is to make the site that you work in successful and profitable. We can only achieve this if we have happy customers that want to return and tell others about their experience. In order to do this we need to build good customer loyalty. Customer loyalty involves building a long term relationship between NOEL and the individual customer in order to improve profitability and return visits. To achieve the above we must all work together as a team to provide the be…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.