Customer Service Assistant (Positions - 3)

The Company Since the 1970’s the Briggs Group have grown to become one of the world leaders in the marine and environmental services industry, currently employing just around 800 dedicated members of staff. Providing clients with services ranging from terminal operations to subsea cable repair, we are committed to employing dedicated and skilled staff looking for a career that offers stability, genuine career progression and recognition. Our core values support the Company’s mission and decisio…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.