Customer Service Assistant

Job Title: Customer Service Assistant Type: Contract Compensation: $20.00 - $24.00/hr Work Model: Remote (CST Hours) Responsibilities Provide customer services relating to sales, sales promotions, installations, and communications. Ensure that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with consumer laws. Develop organization-wide initiatives to proactively inform and educate customers. Develop improvement plans …

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.