Customer Service Engineer FSC with Security Clearance

Are you a tech-savvy problem solver looking to launch your career at the intersection of mission-critical service and innovation? HigherEchelon is seeking a motivated Customer Service Engineer to join our dynamic team supporting the Veterans Affairs Financial Service Center (FSC). In this role, you will be the technical backbone for our end-users, providing hands-on support for computing systems and peripheral devices while ensuring seamless daily operations. If you are passionate about technology and eager to make a tangible impact on the services provided to our nation’s veterans, this is the perfect environment to grow your professional toolkit.

We are looking for a candidate who thrives on autonomy and enjoys navigating complex challenges without relying on scripted responses. As a Customer Service Engineer at HigherEchelon, you will move beyond basic troubleshooting to provide thoughtful, expert guidance that helps users master their systems. Because this role requires a security clearance, you will be joining an elite group of professionals dedicated to integrity and technical excellence. If you are ready to elevate your career, gain invaluable experience in a high-stakes environment, and work with a team that values your growth, we invite you to apply today.

Requirements

• Proficiency in at least one modern programming language (Python, JS, Java, etc.).
• Understanding of software development life cycles and version control (Git).
• Strong problem-solving skills and attention to technical detail.
• Familiarity with cloud platforms (AWS, Azure, or Google Cloud) is a plus.
• Ability to work in an agile, fast-paced environment.
• Degree in Computer Science or equivalent practical experience.