Customer Service Manager - Remote

Are you a natural leader with a passion for helping others thrive? Sharecare is seeking a dynamic and motivated Customer Service Manager to join our remote team. In this pivotal role, you will serve as the heartbeat of our operations, guiding and empowering a talented group of Customer Service Representatives and Engagement Specialists. This is an incredible opportunity for an emerging professional or recent graduate to step into a high-impact management position where your ability to coach, inspire, and develop talent will directly influence our mission to help people live their healthiest, happiest lives.

As our Customer Service Manager, you won’t just be managing tasks; you will be cultivating excellence. You will dive deep into performance metrics and quality monitoring, using data-driven insights to elevate our service standards and ensure our team delivers world-class support. We are looking for someone who resonates with our core values and is eager to foster a culture of growth, accountability, and empathy. If you are ready to kickstart your management career in a fast-paced, mission-driven environment where your daily support makes a tangible difference, we want to hear from you.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.