Customer Service Representative - Call Center (Veteran Care Liaison)

Job Description Job Description Salary: $17-$19 HR DOE Customer Service Representative - Call Center (Veteran Care Liaison) | Xterra Health | Salem, OH (Hybrid) About Xterra Health Xterra Health is a veteran-focused healthcare consultation company based in Salem, Ohio. We help veterans navigate the VA disability claims process by connecting them with licensed medical providers who secure the medical evidence required to win their VA claim. Our team is mission-driven, and we're proud to be build…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.