Customer Service Representative II

Are you looking to kickstart your career with a global leader in security and home automation? ADT is seeking energetic, motivated individuals to join our Advanced Care Team as a Customer Service Representative II in Knoxville, TN. This is more than just a job; it is a launchpad for your professional journey. You will begin your experience with hands-on, collaborative training at our Knoxville office, where you will master the art of customer engagement and problem-solving, before transitioning into a flexible, fully remote work environment that empowers you to perform at your best.

We believe in investing in our people, which is why this role is specifically designed for rapid growth and internal advancement. As a key member of our Retention organization, you will be on a fast-track development plan with a clear progression path to Associate III within your first six months. Beyond this initial milestone, the door remains wide open for you to explore diverse career trajectories across our Account Management and Collections teams. If you are a graduate or early-career professional ready to build a dynamic skill set, earn competitive rewards, and make a tangible impact, we want you to help us protect what matters most.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.