Customer Service Representative

E-Commerce & Customer Service Specialist Annual Salary: £24,000 to £26,000 Location: Crawley Job Type: Full-time - In-office We are currently recruiting for an enthusiastic and customer-focused E-Commerce & Customer Service Specialist to join a growing team based at Head Office in Crawley This role is ideal for someone who is the first point of contact for our customers, providing exceptional support and care through email and telephone. You will need a friendly and professional attitude, with …

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.