Customer Service Representative (Remote Fridays)

Are you a natural problem-solver looking to kickstart your career with a team that truly values your contribution? A great organization! is looking for a vibrant and detail-oriented Customer Service Representative to join our growing team in the Montvale area. In this role, you will be the heartbeat of our operations, acting as a bridge between our clients and our internal sales teams. If you are passionate about providing world-class support and want to sharpen your professional skills in a fast-paced environment, this is the perfect place to grow your career.

We believe that your best work happens when you have balance, which is why we offer a hybrid schedule that includes the flexibility of working remotely every Friday. From managing seamless order processing and coordinating complex shipments to resolving unique customer inquiries, you will play a pivotal role in shaping our brand’s reputation for excellence. This is an ideal opportunity for a motivated professional or recent graduate to gain hands-on experience, build strong cross-functional relationships, and make a tangible impact every single day.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.