Customer Service Representative (Remote)

Job Description Job Description About Us: Schafer Manufacturing Co is a leading provider of high-quality metal components and assemblies for various industries such as automotive, aerospace, and defense. With over 50 years of experience, we pride ourselves on delivering exceptional products and services to our customers. Job Responsibilities: Handle customer inquiries and provide information about products and services Assist customers with order placement, billing, and shipping inquiries Resol…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.