Customer Service Representative

Customer Service & Administrative Specialist (Remote) Revamped Security Solutions, LLC | ADT Authorized Dealer Location: Remote (after approximately 2 weeks of paid, in-person training in Richardson, TX) Job Type: Full-Time Salary: $36,400 per year About the Role Revamped Security Solutions is seeking a professional and customer-focused Customer Service & Administrative Specialist to join our team. In this role, you'll provide exceptional customer support while assisting with account management…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.