Customer Service Specialist - Provider Enrollment

Enrollment Specialist/Customer Service Representative - Remote Pay Rate: $20.00 per hour Overview: This role supports applicants and enrolled providers for home and community-based waiver services, provides education and resources regarding provider requirements, screens and reviews applications, and requests documents needed to complete applications. This position works closely with the supervisor and customer service representatives supporting enrollment and compliance review scheduling. Duti…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.