Customer Services Representative

Are you looking to launch your career with a healthcare industry leader that truly makes a difference in patient lives? At AMSURG, we are seeking a passionate and driven Customer Service Representative to join our remote team and act as the voice of our nationwide network of over 250 surgery centers. As a vital link between our facilities, physicians, and the patients we serve, you will play a key role in ensuring that every interaction is defined by excellence, empathy, and efficiency. This is an incredible opportunity for a graduate or early-career professional to sharpen their communication skills while gaining invaluable experience in the fast-paced, high-impact world of ambulatory surgery.

In this fully remote position, you will be empowered to handle diverse inquiries across specialized medical fields like gastroenterology, ophthalmology, and orthopedics, providing support that directly impacts the quality of care delivered to our communities. We are looking for a proactive problem-solver who thrives in a digital environment and is eager to grow within a supportive, collaborative culture. If you are ready to kickstart your professional journey with an organization that values innovation and patient-centered service, we invite you to bring your energy and talent to the AMSURG team.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.