Customer Support Analyst (Remote)

Are you looking to launch your professional career while making a tangible impact on public service? TeleSolv Consulting is seeking a driven and detail-oriented Customer Support Analyst to join our Data & Analytics team. In this fully remote role, you will act as a vital bridge between the Federal Government and the public, providing world-class support and ensuring that every interaction delivers clarity and solutions. This is an incredible opportunity for a graduate or early-career professional to gain exposure to federal operations while honing their communication and analytical skills in a fast-paced, supportive environment.

We believe that true excellence begins with professionalism, and we are looking for candidates who take pride in their reliability and commitment to quality. As a core member of our team, you will be responsible for navigating complex inquiries and translating data-driven insights into helpful, human-centered service. Please note that we value punctuality as a core indicator of success; being prepared and on time for your scheduled interview is the first step in demonstrating your readiness for this mission-critical role. If you are ready to kickstart your career with a forward-thinking consultancy, we invite you to apply and help us set the gold standard for public outreach.

Requirements

• Strong proficiency in SQL and data visualization tools (Tableau, PowerBI).
• Experience with statistical programming languages like R or Python.
• Ability to derive actionable insights from large, complex datasets.
• Strong mathematical background and analytical thinking.
• Experience with data warehousing and ETL processes is beneficial.
• Degree in Statistics, Mathematics, Economics, or a related field.