Customer Support Engineer

At Reality Defender, we are at the absolute front lines of the digital truth revolution. As an award-winning cybersecurity leader, we provide enterprises and governments with the sophisticated tools needed to identify deepfakes and AI-generated manipulation in real time. We don’t just observe the bleeding edge of technology—we build the defenses that keep the digital landscape safe from fraud, disinformation, and malicious synthetic media. If you are a tech-savvy problem solver ready to launch your career at the intersection of cybersecurity and generative AI, this is your opportunity to join a mission-driven team protecting the integrity of global information.

As a Customer Support Engineer, you will be the heartbeat of our technical success, serving as the bridge between our cutting-edge, API-first platform and the world-class organizations that rely on us. You will dive deep into our multi-model detection systems, helping developers and security teams integrate our solutions while troubleshooting complex technical challenges. We are looking for a curious, articulate, and driven individual who is eager to learn the nuances of AI security. Whether you are guiding a client through an API implementation or analyzing the output of our detection models, your work will directly contribute to safeguarding our clients against the next generation of digital threats.

Requirements

• Proficiency in at least one modern programming language (Python, JS, Java, etc.).
• Understanding of software development life cycles and version control (Git).
• Strong problem-solving skills and attention to technical detail.
• Familiarity with cloud platforms (AWS, Azure, or Google Cloud) is a plus.
• Ability to work in an agile, fast-paced environment.
• Degree in Computer Science or equivalent practical experience.