Customer Support Engineer (Tier 1 / Tier 2)

Customer Support Engineer (Tier 1 / Tier 2) Platform and software · shared across customers Reports to: Manager, Customer Support Location: Remote (US); rotating shifts Department: Customer Operations Position summary The Customer Support Engineer provides tiered support for GPU One (GPUaaS) customers via ticketing channels, resolves issues using documented runbooks, and escalates to NOC, Platform, or TAM as needed. This role is a critical contributor to customer experience and CSAT. Key respon…

Our engineering team is dedicated to building robust, scalable solutions that solve real-world problems. You will work alongside senior developers to architect and deploy high-quality code. We emphasize continuous learning, peer code reviews, and staying ahead of the curve with emerging technologies.

Requirements

• Proficiency in at least one modern programming language (Python, JS, Java, etc.).
• Understanding of software development life cycles and version control (Git).
• Strong problem-solving skills and attention to technical detail.
• Familiarity with cloud platforms (AWS, Azure, or Google Cloud) is a plus.
• Ability to work in an agile, fast-paced environment.
• Degree in Computer Science or equivalent practical experience.