Customer Support Operations Analyst

At Tovala, we aren’t just delivering meals; we are revolutionizing the way the world experiences home cooking through a seamless blend of smart hardware and culinary excellence. As a Customer Support Operations Analyst, you will sit at the vital intersection of data and human experience, acting as the bridge between our high-tech kitchen technology and the people who use it every day. This is a unique opportunity for an analytical thinker to dive into the heart of our operations, turning raw customer feedback into actionable insights that directly influence how we scale and improve our product. If you are passionate about data-driven problem solving and want to help us shape the future of food-tech, this is your chance to make a tangible impact from day one.

We are looking for a curious, detail-oriented graduate who is ready to treat every customer interaction as a data point waiting to be decoded. In this role, you will analyze trends, optimize support workflows, and collaborate across teams to ensure our community receives the superior experience they expect from Tovala. You will be empowered to ask the tough questions, build out reporting dashboards, and propose operational improvements that save time for our customers and efficiency for our business. If you are eager to launch your career in a fast-paced environment where your technical skills meet real-world food innovation, we want to hear from you. Join us, and help us prove that home-cooked meals can be both effortless and extraordinary.

Requirements

• Strong proficiency in SQL and data visualization tools (Tableau, PowerBI).
• Experience with statistical programming languages like R or Python.
• Ability to derive actionable insights from large, complex datasets.
• Strong mathematical background and analytical thinking.
• Experience with data warehousing and ETL processes is beneficial.
• Degree in Statistics, Mathematics, Economics, or a related field.