Customer Support - Remote / Telecommute

Are you a tech-savvy problem solver looking to launch your career with a global industry leader? Cynet Systems is seeking a motivated, detail-oriented Customer Support Specialist to join our dynamic remote team. In this role, you will be the backbone of our operational success, ensuring that our clients have seamless access to their essential tools. If you thrive in a fast-paced environment and have a passion for providing high-level technical assistance, this is the perfect opportunity to grow your professional skillset while enjoying the flexibility of a 100% remote work environment.

As a key member of our support team, you will handle tier 2 requests, manage critical cellular activations, and oversee the complex world of device entitlements and licensing. You will be responsible for verifying that every device is perfectly provisioned, troubleshooting activation hurdles, and collaborating with internal teams to ensure our serialized devices are ready for action. We are looking for candidates with at least one year of technical support experience who are eager to master the intricacies of licensing operations. If you are ready to turn your technical aptitude into a rewarding career, we want to hear from you today.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.