Customer Support Representative - REMOTE OPPORTUNITY!

Help people pay smarter for their prescriptions! IMPORTANT: 2 WEEKS ONSITE — THEN REMOTE! This position will transition to REMOTE work after successfully completing the required onsite training and nesting period! First 2 Weeks: ONSITE REQUIRED All new hires must be available to report onsite for 2 full weeks of training and nesting at: 111 Roberts Rd, Suite 400 Grindstone, PA 15442 ️ Training Details Start Date: September 21, 2026 Schedule: Monday–Friday Hours: 9:00 a.m. – 5:30 p.m. EST (…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.