Customer Support Representative - Tier II

At LDR Site Services, we are more than just a nationwide managed site services company; we are the heartbeat of construction and event logistics across the entire United States. As a Tier II Customer Support Representative, you will step into a pivotal role where your problem-solving skills meet our expansive network of thousands of suppliers. We don’t just rent dumpsters, fencing, and equipment—we deliver seamless solutions that keep America’s biggest projects moving forward. If you are a graduate or early-career professional looking to kickstart your journey in a fast-paced, high-impact environment, this is your opportunity to become an essential link in a team that prides itself on efficiency, reliability, and unparalleled service.

In this role, you will move beyond basic inquiries to become a true advocate for our clients, handling complex coordination and ensuring that every site requirement is met with precision and speed. You will work alongside a collaborative team of over 80 dedicated professionals, gaining hands-on experience in account management, logistics, and supply chain communication. We value energy, clear communication, and a proactive mindset, and in return, we provide a dynamic workplace where your contributions directly influence the success of projects from coast to coast. Join LDR Site Services today and help us set the industry standard for what it means to provide exceptional customer care.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.