Customer Support Specialist (Remote)

Raichan Logistics Group is hiring a Customer Support Specialist (Remote) in Baltimore. This remote position offers $25–$30 per hour with full-time or part-time schedules. Applicants must currently reside in the United States. Responsibilities • Respond to customer inquiries. • Provide order and delivery updates. • Resolve customer service issues. • Maintain accurate support records. • Coordinate with logistics teams. Qualifications • Strong communication skills. • Basic computer proficiency. • …

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.