(Designated) Correspondence Phone Support, Intermediate

Are you a natural problem-solver with a passion for delivering exceptional service? At Blue Shield of California, we are looking for a dedicated Correspondence Phone Support professional to join our specialized Designated Customer Experience team. In this role, you will be the voice of our organization, providing high-touch, tailored support to our Self-Funded Large Group Commercial Plans. If you thrive in a fast-paced environment and take pride in turning complex inquiries into seamless experiences, this is your opportunity to build a meaningful career within a mission-driven company that prioritizes health and wellness for all.

We are committed to your success from day one, starting with a comprehensive, fully paid remote training program designed to equip you with the expertise needed to excel. You will join a collaborative culture that values clear communication, empathy, and professional growth. This position offers a unique chance to sharpen your design-thinking skills as you navigate member needs and help us refine our service standards. If you are ready to launch your professional journey with a team that values your voice and empowers your potential, we invite you to apply and help us redefine the member experience.

Requirements

• Strong portfolio demonstrating proficiency in UI/UX or Graphic Design.
• Mastery of design tools such as Figma, Adobe Creative Suite, or Sketch.
• Deep understanding of typography, color theory, and layout principles.
• Ability to translate complex user needs into intuitive design solutions.
• Excellent presentation and communication skills to explain design choices.
• Degree in Design, Fine Arts, or a related field is highly valued.