Desktop Support Technician

Job Summary We are seeking a Desktop Support Technician to provide hands-on technical support for end users by troubleshooting hardware, software, and basic networking issues. This role is responsible for resolving technical incidents, supporting workstation deployments, maintaining computer systems, and delivering excellent customer service in a fast-paced environment. Responsibilities Provide onsite and remote support for desktop, laptop, and peripheral hardware issues. Troubleshoot and res…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.