Direct Support _ Non- Remote Supports Monitor Supervisor

SUMMARY The DSP Remote Supports is responsible for providing indirect virtual support with the use of remote supports technology, typically supporting up to 16 individuals in a residential, facility and/or natural home setting. The DSP Remote Supports is responsible to provide remote supports/virtual assistance in accordance with individual service or program plans that may include socialization, health maintenance, medication administration and skill or behavioral development. The DSP Remote S…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.