Director, Client Provided Tool Product Ownership

Are you ready to bridge the gap between cutting-edge technology and world-class customer service? At Percepta, we don’t just manage platforms; we craft the seamless experiences that define global brands. As our Director of Client Provided Tool Product Ownership, you will step into a high-impact leadership role where you’ll oversee the governance, performance, and evolution of critical Ford-provided platforms. This is an incredible opportunity for a forward-thinking professional to influence how technology powers human connection, ensuring that every tool we deploy is optimized for excellence and drives real-world results.

In this role, you will be the heartbeat of our structured change delivery, translating complex system requirements into intuitive, high-performing solutions. You will work at the intersection of strategy and execution, collaborating with diverse teams to solve intricate challenges and push the boundaries of what our tools can achieve. If you are a visionary problem-solver who thrives in a collaborative, fast-paced culture and wants to make a tangible impact on the future of customer experience, we want you on our team. Join Percepta and help us turn platform potential into unparalleled service success.

Requirements

• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Ability to work effectively both independently and in a team.
• A proactive and positive attitude towards learning.
• Relevant degree or equivalent professional experience.