Electrical Technical Services Rep

Job Title: Electrical Technical Services Representative Job Description The Electrical Technical Services Representative supports customers by providing expert technical assistance for water softeners, water filters, reverse osmosis systems, deionization systems, and other water treatment products. This role focuses on troubleshooting equipment, resolving customer issues, and delivering high-quality service in a collaborative environment. The position combines hands-on technical work, customer-…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.