End User Support Technician

Are you a tech-savvy problem solver looking to launch your career at a company that prioritizes innovation and human connection? GuideIT is seeking an energetic End User Support Technician to join our dynamic Fort Worth team. We aren't just looking for someone to fix hardware; we are looking for a tech enthusiast who is passionate about optimizing the user experience and acting as the bridge between complex technology and the people who rely on it every day. If you reside in the Dallas/Fort Worth area and thrive in collaborative environments where your communication skills are just as valued as your technical toolkit, this is the perfect opportunity to make a tangible impact.

In this role, you will be on the front lines of our service delivery, providing hands-on deskside support that keeps our clients operating at their best. You will have the unique chance to sharpen your troubleshooting abilities, engage with diverse teams, and grow your professional expertise within a US-based company committed to technology alignment. We value fresh perspectives and a proactive mindset, making this an ideal launchpad for a graduate or early-career professional ready to turn their passion for technology into a rewarding career. Join GuideIT today and help us empower our customers through exceptional service and technical excellence.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.