Endpoint Services Technician

Job Summary: The Endpoint and Field Services Technician is responsible for providing comprehensive onsite and remote support for workstations, desktops, network printing, peripherals, deployment, and hands-on infrastructure across multiple locations. The role involves diagnosing and resolving technical issues, deploying and configuring devices, and maintaining accurate asset records to ensure seamless IT operations. Responsibilities: Diagnose and resolve workstation, desktop, peripheral, and co…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.